Terms of Service
Terms of Service
Last Updated: September 17, 2026
Welcome to Elavexa. These Terms of Service govern your access to and use of the Elavexa online store (the “Site”) and any purchases made through the Site.
By accessing the Site, creating an account, or placing an order, you agree to these Terms of Service and the other policies published on the Site.
Elavexa is an online retail store operated by Hami Peak Over Trading Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the Elavexa online store.
Brand: Elavexa
Legal Entity: Hami Peak Over Trading Co., Ltd.
Registered Address: No. 111, Shop, Building 63, Chunqinli Community, Beizhaoli Road, Yizhou District, Hami City, Xinjiang
Email: service@elavexa.com
1. Intellectual Property & Content
All content available through the Elavexa online store, including product photography, videos, brand names, logos, descriptions, graphics, illustrations, packaging concepts, sleep and travel styling content, product presentation, website design, written materials, and other creative content, is owned by, licensed to, or lawfully used by Elavexa or the applicable rights holder and is protected by applicable intellectual-property laws.
We Welcome: You may share photographs or videos of your Elavexa products, nighttime routines, bedside spaces, travel moments, and everyday rest rituals on social media and tag us where appropriate.
We Prohibit: You may not copy, reproduce, modify, distribute, commercially resell, impersonate, scrape, republish, or otherwise misuse Elavexa images, logos, text, videos, designs, or other protected content without prior written authorization.
Nothing in these Terms grants you ownership of Elavexa intellectual property or any unrestricted right to use protected brand materials.
2. Accuracy of Information
We make reasonable efforts to provide accurate product descriptions, specifications, colors, dimensions, materials, textures, included components, intended uses, features, and photography.
Actual product appearance may vary slightly because of:
Lighting · Photography · Screen settings · Device displays · Production variation · Material characteristics · Surface finishes · Fabric characteristics · Viewing conditions
Product dimensions may also vary slightly within reasonable manufacturing tolerances.
Please review the applicable product page carefully before ordering, including any available information concerning:
Product dimensions · Materials · Included components · Fit information where applicable · Care instructions · Operating information where applicable · Recommended use · Product-specific limitations
We reserve the right to correct errors in pricing, promotions, specifications, availability, descriptions, images, or other Site content.
If a material error affects an order already placed, we may provide an appropriate correction, replacement, cancellation, or refund.
3. Your Account Security
You may choose to create an Elavexa account.
You are responsible for:
Maintaining the confidentiality of login credentials · Providing accurate account information · Protecting your account from unauthorized access · Notifying us promptly of suspected unauthorized activity
If you suspect unauthorized activity involving your account, please contact:
4. Prohibited Conduct
You may not:
Use unauthorized bots, scrapers, or data-mining systems · Submit fraudulent orders, claims, payment information, chargebacks, or reviews · Gain unauthorized access to systems, accounts, or data · Copy or misuse Elavexa content · Introduce malicious software · Interfere with Site security or functionality · Impersonate Elavexa or another person · Use the Site for unlawful or deceptive activity · Violate applicable laws or regulations
Elavexa may restrict access, suspend accounts, reject transactions, or cancel affected orders where reasonably necessary and permitted by applicable law.
5. Pricing & Payments
Product prices, promotions, discounts, and availability may change before an order is accepted.
Submitting an order does not automatically constitute acceptance.
We may decline or cancel orders because of:
Product unavailability · Suspected fraud · Unsuccessful payment authorization · Incorrect product or pricing information · Invalid delivery information · Shipping restrictions · Other circumstances preventing reasonable fulfillment
If payment has already been collected for an order we cancel, the applicable amount will be refunded.
Payments are processed through third-party payment service providers. Elavexa does not directly store complete payment-card information where such information is processed by those providers.
Applicable taxes, shipping fees, duties, or other charges will be displayed during checkout where required.
6. Product Use, Care & Safety
Elavexa products include sleep-comfort, bedside, textile, lighting, organization, glass, and travel-rest accessories designed to support softer nights, calmer routines, and familiar comfort at home or while traveling.
Our collection currently includes:
CloudRest Contoured Sleep Mask · SoftSilk Pillowcase · CoolEase Cooling-Touch Pillow Cover · DreamLayer Bedside Throw · StillGlass Bedside Carafe · QuietTray Bedside Organizer · SoftGlow Minimal Bedside Reading Light · NightNest Bedside Storage Caddy · CloudForm Ergonomic Travel Pillow · FoldSoft Compact Travel Blanket · RestCase Travel Sleep Kit · CalmCarry Travel Essentials Organizer
Please review all applicable product descriptions, care instructions, intended uses, included components, operating information, and warnings before use.
Sleep Masks & Sleep Accessories
Products such as the CloudRest Contoured Sleep Mask are intended as comfort accessories for rest and light reduction.
Fit, pressure, and light coverage may vary between users.
Adjust products appropriately where applicable and discontinue use if persistent discomfort, irritation, excessive pressure, or another unexpected reaction occurs.
Elavexa sleep products are not intended to guarantee a specific sleep duration, sleep quality, or health outcome.
Pillowcases & Pillow Covers
Products such as the SoftSilk Pillowcase and CoolEase Cooling-Touch Pillow Cover should be used with appropriately sized pillows.
Customers should review dimensions before ordering.
Care requirements may vary according to the applicable material and construction.
The term “cooling-touch” describes an intended surface sensation and does not mean that the product actively refrigerates or regulates body temperature.
Throws & Blankets
Products such as the DreamLayer Bedside Throw and FoldSoft Compact Travel Blanket are intended as comfort layers for appropriate resting environments.
Follow applicable washing, drying, and storage instructions.
Keep textile products away from open flames, excessive heat, and other conditions that may damage the material.
Travel Pillows
The CloudForm Ergonomic Travel Pillow is intended to provide a comfortable resting surface or support during travel.
Fit and comfort may vary according to:
Body proportions · Sitting position · Seat design · Neck position · Individual preference
Travel accessories must not interfere with seat belts, restraints, emergency equipment, or transportation-provider safety requirements.
Glass Products
Products such as the StillGlass Bedside Carafe should be handled carefully.
Do not continue using glass products that are:
Cracked · Chipped · Broken · Materially damaged
Avoid unnecessary impact, dropping, or force.
Follow applicable cleaning and care instructions.
Lighting & Electrical Products
Products such as the SoftGlow Minimal Bedside Reading Light should be used according to the applicable operating instructions.
Where relevant:
Use compatible power sources · Use supplied or compatible cables and accessories · Keep electrical components away from unsuitable moisture exposure · Do not use visibly damaged cables, plugs, connectors, or components · Discontinue use if the product operates abnormally
Do not disassemble, modify, or attempt unauthorized repairs unless the applicable product instructions specifically permit them.
Bedside Organizers & Storage Products
Products such as the QuietTray Bedside Organizer, NightNest Bedside Storage Caddy, and CalmCarry Travel Essentials Organizer are intended for ordinary household or travel organization.
Do not overload them beyond reasonable use.
Customers should consider:
Product dimensions · Item weight · Available storage space · Intended placement · Product construction
before use.
Travel Sleep Kits
Products such as the RestCase Travel Sleep Kit may include multiple sleep or travel accessories.
Included components may vary by product configuration.
Please review the applicable product page for the current list of supplied components before purchasing.
Cleaning & Maintenance
Care requirements vary according to product materials and construction.
Follow applicable product-care instructions and avoid:
Harsh chemicals · Abrasive cleaning tools · Excessive force · Excessive heat · Aggressive scrubbing · Improper washing · Prolonged unsuitable moisture exposure · Cleaning methods that may damage fabrics, padding, glass, coatings, electrical components, or surfaces
Do not immerse electrical products or products containing non-washable components unless the applicable instructions specifically permit it.
Product Lifespan
No specific product lifespan is guaranteed.
Longevity may depend on:
Frequency of use · Washing and cleaning methods · Product handling · Storage · Travel conditions · Environmental conditions · Material type · General maintenance
Normal wear over time does not necessarily indicate a product defect.
7. Product Fit, Compatibility & Setup
Some Elavexa products may require sizing, fitting, positioning, charging, assembly, adjustment, or compatibility with an existing pillow, bedside area, travel environment, or power source.
Customers are responsible for reviewing applicable product dimensions, fit information, intended use, power requirements where applicable, and compatibility information before ordering.
This may be particularly relevant for:
Sleep masks · Pillowcases · Pillow covers · Travel pillows · Reading lights · Bedside organizers · Storage caddies · Travel organizers
Where setup or adjustment is required:
Follow the supplied instructions · Confirm dimensions or compatibility before use · Use compatible power sources where applicable · Avoid excessive force · Ensure components are positioned securely · Do not modify components without authorization
Improper use, incompatible accessories, unsuitable power sources, excessive force, or unauthorized modification may result in damage and may affect voluntary return eligibility where permitted by applicable law.
8. Returns, Refunds & Shipping
Returns, refunds, exchanges, shipping, and delivery are governed by the applicable Elavexa policies.
Please review:
Refund Policy · Shipping Policy
For voluntary returns, product eligibility may depend on the condition and completeness of the item.
Products that have been materially used, washed, damaged, altered, stained, cracked, chipped, modified, or returned with missing parts, accessories, cables, instructions, packaging, or included components may not qualify for voluntary return where permitted by applicable law.
Products showing significant body-contact use, cosmetic residue, odors, food or drink residue, or other material signs of extended use may also have additional return-condition considerations.
Products damaged through misuse, improper cleaning, unsuitable washing, excessive force, incompatible power supplies, unauthorized modification, or failure to follow applicable instructions may also be excluded from voluntary return where permitted by law.
Mandatory consumer rights remain unaffected.
9. Privacy
Your use of the Site is also subject to our Privacy Notice and applicable privacy controls.
These explain how personal information may be collected, used, disclosed, retained, and protected.
Please also review our Your Privacy Choices page where available.
10. Third-Party Services
The Elavexa online store may rely on third-party services for functions such as:
Payment processing · Shipping and logistics · Website hosting · E-commerce functionality · Analytics · Customer support · Fraud prevention
These third parties may operate under their own terms and privacy practices.
Elavexa is not responsible for independent third-party services beyond the extent required by applicable law.
11. Site Availability
We work to maintain a reliable online shopping experience, but we cannot guarantee that the Site will always be available without interruption.
Temporary interruptions may occur because of:
Maintenance · Technical updates · Security requirements · Hosting issues · Network interruptions · Third-party service disruptions · Circumstances outside our reasonable control
We may modify, suspend, or update Site functionality where reasonably necessary.
12. Governing Law & Dispute Resolution
These Terms shall, to the extent permitted by applicable law, be governed by the laws of the People's Republic of China.
Before starting formal proceedings, both parties agree to make reasonable good-faith efforts to resolve disputes through direct communication.
Where permitted by applicable law, unresolved disputes may be submitted to a competent court in Hami City, Xinjiang, People's Republic of China.
Nothing in this provision removes mandatory consumer protections available in the customer's jurisdiction.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
Products or services · Business practices · Site functionality · Legal requirements · Operational matters · Applicable policies
The Last Updated date will be revised when changes are made.
Continued use of the Site after updated Terms become effective will be subject to the updated Terms to the extent permitted by applicable law.
Contact Us
If you have questions regarding these Terms, please contact us:
Brand: Elavexa
Legal Entity: Hami Peak Over Trading Co., Ltd.
Registered Address: No. 111, Shop, Building 63, Chunqinli Community, Beizhaoli Road, Yizhou District, Hami City, Xinjiang
Email: service@elavexa.com
Elavexa is operated by Hami Peak Over Trading Co., Ltd.
Elavexa - Softer nights. Calmer rituals. Comfort wherever you rest.