Contact Us
Contact Us
Last Updated: September 17, 2026
We Are Here to Help
At Elavexa, we believe thoughtful customer support is an important part of a trusted shopping experience.
Whether you have a question about your order, need help understanding a product's features, dimensions, materials, care, or intended use, need assistance with shipping or returns, or simply want to share feedback, our customer care team is here to help.
Elavexa is operated by Hami Peak Over Trading Co., Ltd.
How to Reach Us
Email Us
For questions about:
Orders · Product information · Product features and intended use · Dimensions and materials · Product care and maintenance · Sleep and travel accessories · Shipping and tracking · Returns and refunds · Damaged or incorrect orders · Collaborations · General inquiries
Please contact us at:
Email: service@elavexa.com
Online Contact Form
You may also contact us through the Get in Touch form available on this page where provided.
You can provide:
Your name · Email address · Message or inquiry
For order-related questions, please include your order number so our team can assist you more efficiently.
For product-related questions, including questions about a sleep accessory, bedside essential, travel-rest product, textile item, reading light, carafe, or organizer, please include the product name where possible.
If your question relates to damage, care, dimensions, product compatibility, or a missing component, photographs may also help our team understand the issue more clearly.
Please do not submit passwords, login credentials, or complete payment-card information through the contact form.
Quick Assistance
Track Your Order
Once your order has been dispatched, tracking information will normally be sent to the email address provided during checkout.
If your tracking information has stopped updating or your estimated delivery period has passed, please contact us and provide your order number.
Returns & Refunds
Eligible returns, refunds, and exchanges are handled according to our Refund Policy.
Before sending a return, please contact our customer care team to receive:
Return authorization · The applicable return-processing address · Return instructions
For voluntary returns, products should generally remain in a condition consistent with the requirements stated in our Refund Policy.
Where applicable, this may include:
Unused other than reasonable inspection where permitted · Undamaged · Clean and dry · Complete · Free from stains, odors, cosmetic residue, or excessive wear · With original packaging · With applicable accessories, instructions, tags, and supplied components
For textile, sleep-contact, travel, glass, lighting, or other product categories, additional return-condition requirements may apply depending on the product and its condition.
Please do not send products directly to our registered company address unless Elavexa customer service specifically instructs you to do so.
Damaged, Defective, Missing or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.
Please provide:
Your order number · A description of the issue · Clear photographs of the product · Photographs showing the issue · Photographs of all received components where relevant · Photographs of the packaging · The shipping label where relevant
Please retain the product, packaging, accessories, inserts, electrical components where applicable, and other included materials until our team provides further instructions.
Our customer care team will review the information and provide an appropriate solution according to the circumstances and applicable policies.
Product Information & Use
If you need help understanding an Elavexa product, our team can assist with questions concerning:
Product features · Intended use · Dimensions · Materials · Included components · Fit or positioning · Product care · Cleaning and storage · Travel use · General product information
Elavexa offers products across three core collections:
Night Comfort · Bedside Ritual · Rest on the Go
Our current collection includes:
Contoured sleep masks · Pillowcases · Cooling-touch pillow covers · Bedside throws · Bedside carafes · Bedside organizers · Reading lights · Bedside storage caddies · Travel pillows · Travel blankets · Travel sleep kits · Travel organizers
Because different products are designed for different rest environments and everyday routines, product features, materials, care requirements, dimensions, and recommended use may vary.
Please review the applicable product page and any included instructions before use.
Night Comfort Products
Elavexa's Night Comfort collection is designed around softer, calmer evenings and everyday sleep comfort.
Products may include:
CloudRest Contoured Sleep Mask · SoftSilk Pillowcase · CoolEase Cooling-Touch Pillow Cover · DreamLayer Bedside Throw
If you have questions about:
Fit · Fabric feel · Dimensions · Cleaning · Drying · Storage · Intended use · General care
please include the applicable product name when contacting us.
For sleep-contact textiles and accessories, always follow the applicable care instructions to help preserve texture, shape, finish, and overall condition.
Bedside Ritual Products
Elavexa's Bedside Ritual collection is designed around small practical details that support a calmer space before sleep.
Products may include:
StillGlass Bedside Carafe · QuietTray Bedside Organizer · SoftGlow Minimal Bedside Reading Light · NightNest Bedside Storage Caddy
If you have questions concerning:
Capacity · Dimensions · Placement · Materials · Light operation · Included components · Cleaning · Storage · General product use
please provide the applicable product name when contacting us.
For glass products, handle with appropriate care and discontinue use if chipped, cracked, or materially damaged.
For lighting products, follow all supplied instructions and use the product only with compatible power sources, accessories, or components where applicable.
Rest on the Go
Elavexa's Rest on the Go collection is designed for customers who want familiar comfort while traveling.
Products may include:
CloudForm Ergonomic Travel Pillow · FoldSoft Compact Travel Blanket · RestCase Travel Sleep Kit · CalmCarry Travel Essentials Organizer
If you have questions about:
Product dimensions · Packing · Storage · Fit · Included components · Cleaning · Travel use · Care
please include the applicable product name when contacting us.
Travel products should be packed and stored appropriately to help preserve their shape, fabric condition, and included components.
Product Care & Maintenance
Care requirements may vary depending on the materials, finish, construction, and intended use of the product.
For general care, customers should follow the instructions supplied with the applicable product and avoid methods that may cause unnecessary damage.
Depending on the product, this may include avoiding:
Harsh chemicals · Abrasive cleaning methods · Excessive heat · Excessive moisture · Aggressive wringing or stretching · Improper washing · Improper storage · Excessive force
If you have questions about:
Washing · Drying · Storage · Fabric care · Glass care · Lighting care · Product components · General maintenance
please provide the product name when contacting us so our team can better assist you.
Textiles & Sleep Accessories
Many Elavexa products are intended to be used close to the body or bedding.
These may include:
Sleep masks · Pillowcases · Pillow covers · Bedside throws · Travel pillows · Travel blankets · Sleep-kit components
For these products, care instructions may vary by material and construction.
Before washing or cleaning, review the applicable product guidance.
Avoid using cleaning methods that may damage:
Fabric texture · Cooling surfaces · Padding · Elastic components · Shape · Stitching · Surface finish
If you experience unexpected discomfort with a body-contact product, discontinue use and review the applicable product information.
Glass & Lighting Products
Some Elavexa products require additional care because of their materials or function.
Glass Products
For products such as the StillGlass Bedside Carafe:
Handle carefully · Avoid impacts or sudden force · Inspect for cracks or chips · Clean according to applicable care instructions · Discontinue use if materially damaged
Lighting Products
For products such as the SoftGlow Minimal Bedside Reading Light:
Follow supplied operating instructions · Use compatible power sources where applicable · Keep electrical components away from unsuitable moisture exposure · Do not use visibly damaged cables, plugs, or components · Discontinue use if the product appears damaged or functions abnormally
If you have a product-specific question, please contact us before continued use.
Missing Parts or Components
If your Elavexa product appears to be missing a component or accessory that should have been included, please contact us with:
Your order number · Product name · Description of the missing component · Photographs of the received contents and packaging where reasonably possible
For products containing several accessories or components, please photograph all received parts so our team can compare them with the applicable product information.
Our team will review your request and provide further assistance.
Availability of individual replacement components may vary by product and is not guaranteed.
Company Information
Brand: Elavexa
Legal Entity: Hami Peak Over Trading Co., Ltd.
Registered Address: No. 111, Shop, Building 63, Chunqinli Community, Beizhaoli Road, Yizhou District, Hami City, Xinjiang
Email: service@elavexa.com
Elavexa is an online retail store operated by Hami Peak Over Trading Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the Elavexa online store.
Stay Connected
We love seeing Elavexa products become part of softer nights, calmer bedside spaces, and more comfortable journeys.
Follow Elavexa for:
New collections · Sleep inspiration · Bedside ritual ideas · Travel comfort inspiration · Product updates · Everyday rest ideas · Brand stories
Elavexa - Softer nights. Calmer rituals. Comfort wherever you rest.